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Last updated: 20 July 2026. This policy explains what personal data X16 Systems Ltd collects, why, and what rights you have over it.
X16 Systems Ltd ("X16 Systems", "we", "us") designs, installs and maintains security and smart home systems for residential, commercial and public sector clients across Surrey, London and the Home Counties. We are the data controller for the personal data described in this policy.
We collect personal data when you interact with this website or contact us directly, including:
We do not knowingly collect financial or payment card details through this website.
We use your personal data to respond to enquiries and provide quotes, to arrange and carry out site surveys, installations and servicing, to communicate with you about your project or system, and to meet our legal and contractual obligations. Our legal basis for this is either that processing is necessary to take steps at your request before entering into a contract, to perform a contract with you, or our legitimate interest in responding to enquiries about our services.
This website uses cookies to remember your cookie consent choice and to help the site function correctly. If analytics or marketing cookies are used in future, you will be asked for consent via the cookie banner shown on your first visit, and you can change your choice at any time by clearing your browser's site data.
We use trusted third-party services to help run this website and respond to enquiries, including a form-processing service to route enquiry emails to our team, and RE:SURE as our monitoring partner for X16 Protect connected CCTV. We do not sell your personal data to third parties. We may share data with regulators, the police or emergency services where required by law, or with your consent, for example when reporting an intruder detected by a monitored system.
We keep enquiry and customer data for as long as necessary to provide our services, meet legal, accounting and warranty obligations, and to respond to any future queries about your system. Data relating to unsuccessful enquiries is normally kept for a reasonable period and then deleted.
Under UK GDPR, you have the right to ask us for a copy of the personal data we hold about you, to ask us to correct inaccurate data, to ask us to delete or restrict your data in certain circumstances, to object to certain processing, and to request that your data be moved to another provider. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data properly.
We take reasonable technical and organisational steps to protect the personal data we hold, and only give access to staff who need it to do their job.
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
If you have any questions about this policy or how we handle your data, please get in touch:
This policy is provided as a general guide and should be reviewed by a qualified solicitor to ensure full compliance with UK GDPR and the Data Protection Act 2018 before relying on it.
Arrange a free consultation and site survey with our team.